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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you use this site or/and our services (the “Site”).

We reserve the right to modify this Privacy Policy at any time at our sole discretion. We will notify you of any changes via email, by sending notification through the Site, or by changing the Last Updated date above.

We encourage you to periodically review this Privacy Policy and check for updates.

By using the Site, you consent to the Processing of your Personal Data as described in this Privacy Policy.

We promise to follow the following data protection principles:

- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited to a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.

We may collect or may have collected the following categories of information about you. In some cases, the information we collect may fall within more than one category.

- Contact information, such as your name, address, email address, and phone number.

- Order information, such as your name, billing address, shipping address, payment method, email address, and phone number.

- Device identifiers, such as information about your device like your IP address, or other online identifiers.

- Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.

- Biometric information, such as facial geometry (for example, if you use our AI Technology).

Upload/capture photo:
- All images that are uploaded/captured on the Site is secured and treated with utmost confidentiality
- The transfer process is through SSL/TLS-encrypted data transfer and will only be used in the process of detecting hair loss stages.
- Images uploaded/captured and those that have hair loss stage detected will not be shared to third parties. We also do not publish or do any further actions to them.
- We delete permanently both the uploaded/captured image and the result image an hour after the upload at the latest.

- Online or network activity information, such as information regarding your interaction with the Site, digital properties, and advertisements, information about your browsing and search history on the Site, and log file information which includes, but may not be limited to, your browser type, webpages you visit, and other electronic network activity.

- Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your mobile device).

- User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).

- Inferences drawn from or created based on any of the information identified above.

We may use or may have used the information we have about you:

- To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account you may have with us, assisting with product selection and replenishment, and managing current or past purchases.

- To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.

- To administer your participation in special events, contests, sweepstakes, surveys, and promotions.

- For marketing and advertising, such as to send you marketing and advertising materials via email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites.

- For analytics purposes, such as to understand how you use the Site, understand your preferred method of purchasing with us, determine what browser and devices you use to visit the Site, and to evaluate and improve our products, services, advertisements and website.

- To operate and improve our business, including to respond to employment applications, provide quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing and other internal business functions.

- For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our website or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies.

We may share or may have shared your personal information with:

- Our corporate brands and affiliates.

- Service providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, advertising and marketing services.

- Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).

- Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf.

- Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent.

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.


Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on the Site, including performance cookies, functional cookies and targeting cookies. For details on these types of cookies and information on how to opt-out, click here: Cookies Settings.

Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.


We work with third party advertising companies (such as advertising networks) to serve advertisements for us. These advertising companies may use cookies and other technologies to collect device identifiers, online or network activity information, commercial information, or inference, such as information about the websites you visit over time and the advertisements you click on, in order to deliver advertisements that are targeted to you. You can opt-out of this form of targeted advertising from the companies we work with by changing your Cookies Settings. Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioral information about you.

We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements.


We may use third-party Service Providers, such as Google Analytics, on the Site, or our social media pages to help us evaluate and analyze how visitors use these platforms.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en


Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to access, change or delete your personal information by email at info@follione.eu.

We will make every reasonable effort to protect your information from theft, loss, misuse and alteration or destruction. For example, some of the Site will use encryption techniques (such as SSL) to protect your personal information. However, you understand and accept that (in the Internet industry) even though we take reasonable security measures, we cannot always guarantee that your information is 100% secure. You understand and accept that we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. Further, you understand and accept that the system and communication network used by you to access the Site may fail due to factors beyond our control.

Where we have given you (or where you have chosen) a password which enables you to access any portal or account, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

We use payment card processors during order processing. Your payment data is delivered directly from the browser to the payment card processors, who handle your payment card data subject to industry standards regarding security.

We may transfer the personal information we have about you to countries other than the country in which the information was originally collected and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.


The Site does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


The Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.


We may update this Privacy Policy from time to time. We will notify you of any changes via email, by sending notification through the Site, or by changing the Last Updated date above.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us by email at info@follione.eu.

​© 2022 Follione® | All Rights Reserved.
Please also be aware that the information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Please be aware that individual results for use of our products may vary. Results are not guaranteed. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.