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​Delivery and Returns

Shipping Methods and Rates

EU delivery  - 4.90 EUR + VAT

Orders placed before 1 pm are processed the same day. Please note: If an order is placed after 1 pm on Friday it will not be dispatched until Monday and the applicable working days delivery time will apply.

EU delivery is available Monday - Friday (excluding bank holidays).

The estimated delivery times set out below are from the date on which you place your order with us. Please note that the delivery times quoted are an estimate only. Estimated Delivery Time: 3-5 working days (after order date)

Your order will reach you as per the Estimated Delivery Times provided, aside from in times of severe weather conditions and exceptional circumstances.

Order Status & Delivery Partners

When you place an order with us we want to ensure our service continues with our couriers. Using your unique tracking number provided once shipment confirmation is received, ensure your delivery suits you. 

Change or Cancel an Existing Order

Operationally we have a fast turnover for order processing and once an order has been placed, we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights.

Return Policy

We want you to be happy with your purchase from Follione Global. Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened, and with all security seals still attached. Returns that do not meet our policy will not be accepted and not be refunded.

All returns should be sent to:

Ecosam / Zooyos OÜ
Trstinska cesta 9
91701 Trnava
Slovakia
+421905766886

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain the proof of postage. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed.

For additional information on returns, please contact us at info@follione.eu.

Report a Problem with Your Order

If your order is missing a product, contains a damaged item, or any other concern, please contact us at info@follione.eu.

To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
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Please also be aware that the information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Please be aware that individual results for use of our products may vary. Results are not guaranteed. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.