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Terms & Conditions

Welcome to our Follione EU website (the "Follione EU Site" or the "Site").

The Site is operated by Zooyos OÜ ("Follione", "we", "us" or "our"), a limited liability company with registered company number 16097823, whose registered address is at 10145, Tallinn, Tornimäe 7-26, Estonia.

When you use the Site, these terms and conditions together with any documents referred to in it (these “Terms”) apply, whether you access or use the Site as a guest or as a registered user. Use of the Site includes accessing, browsing, or registering to the Site. Please read these Terms carefully before you start to use the Site.

You agree that you will not violate any law, contract, intellectual property, or third party right while using the Site or use unauthorized means to access and use the Sites.

By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Site.

Please note that we keep these Terms updated and we amend them from time to time, so remember to check back in before you use the Site, as the latest set will apply.


The Site, including all content available on the Site, is provided for information purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of a doctor, dermatologist, or other qualified health/skin provider if you have any questions regarding a medical condition. You should never ignore or delay in seeking professional medical advice because of something you have read on the Site.

We do not recommend or endorse any specific tests, medical professionals, procedures, opinions, or other information that may be mentioned on the Site. We will not be responsible to you for any information provided on the Site.


The Site is intended for use by those 18 or older. By using the Site, you warrant that you are 18 years of age or older.


Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and share information about you.


By clicking on the confirm order button you place your order request for goods from the Site. You will be guided through the process of placing an order by a series of simple instructions.
Once you have placed your order, we will send you an acknowledgment providing you with a payment reference and the value of your order, which has been debited from your credit/debit card.
If you do require any information regarding your order(s) please contact us at: info@follione.eu.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment, or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfill your order we will contact you by email advising you of this.


Every effort is made to ensure that the prices shown on the Site are accurate at the time you place your order. If by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the products. In addition to the price, you will be required to pay a delivery charge for the products, as shown in the section of the Site about Delivery and Returns. The price of the products and delivery charges are shown in EUR and are inclusive of VAT.

Payment can be made by any of the methods specified in the Payment section of the Site and payment will be debited and cleared from your account as set out in the Payment section of the Site.

We can not be held liable for any delays due to card validation checks.

We accept payment by Visa, MasterCard, and PayPal.

No credit or debit card details are stored once your order has been placed.

For further details see our Privacy Policy (accessible on the Site).


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at the Site.


We attempt to be as accurate as possible when describing our products on the Site; however, we do not warrant that the product descriptions, colors, information, or other content available on the Site are accurate, complete, reliable, current, or error-free.

The Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.


We reserve the right at any time to modify, suspend or discontinue the Site (or any part or content thereof) or our Products without notice any time.

Prices for our products are subject to change without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Site.


You are responsible for making all arrangements necessary for you to have access to the Site.

Although we aim to offer you the best service possible, the Site, or any content on it, may not always be available or remain uninterrupted. Please note that we may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons without notice (e.g. for repairs, maintenance and/or updates). We will attempt to restore the service as soon as it reasonably can. Except where required by applicable law, we will not be liable to you if for any reason the Site is unavailable at any time or for any period.

We use reasonable efforts to ensure that the Site is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of the Site (including any content on it or any Site accessible from it) will not cause damage to your computer or other devices. You should use your own virus protection software. Except where required by applicable law, we are not liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Site.


You are not permitted to resell or otherwise use the Products for commercial purposes.


Orders should be delivered within 3 - 8 working days after receipt of the order. Any delivery time scales quoted to you are indicative only.

To view
- Shipping Methods and Rates
- Order Status & Delivery Partners
- Change or Cancel an Existing Order
- Return Policy
- Problem with Your Order
Read: Delivery and Returns

We do not accept any liability for delayed delivery caused by any third party.


In the access or use of the Site, you shall comply with these Terms and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom, and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on the Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms, if you default negligently or wilfully in any of the obligations set forth in these Terms (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to us or our affiliates, partners or licensors.


All information and content available on the Site and its look and feel, including but not limited to trademarks, logos, service marks, features, functions, text, graphics, photographs and other images, videos, sound, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is our property or the property of our parents, subsidiaries, our affiliates, partners or licensors, and is protected by copyright laws and treaties around the world.

You may not reproduce, modify, copy or distribute, or use for commercial purposes, any of the materials or Content on the Site without our written permission.


The Site is presented "as is". We make no representations or warranties of any kind in connection with these Terms or the Site, including but not limited to warranties of satisfactory quality, non-infringement, or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable, whether legal or otherwise, under any circumstances, for any of the following:
1) Interruption of business;
2) Access delays or access interruptions to the Site;
3) Data non-delivery, misdelivery, corruption, destruction, or other modification;
4) Loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Site;
5) Computer viruses, system failure, or malfunction which may occur in connection with your use of the Site, including during hyperlinking to or from third-party websites;
6) Any inconsistencies, inaccuracies, omissions, or misleading, false or deceptive statements in the content
7) Events beyond our reasonable control.

Further, to the extent permitted by law, we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site regardless of the form of action whether in contract, tort (including negligence), or otherwise.

You agree to defend, indemnify and hold us harmless for any loss, damages, or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.


You acknowledge and agree that as written here, Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site and any purchase by you of any goods from us.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Site at any time and/or remove or edit any materials or content on the Site.

We will not be liable to you or any third party by reason of our withdrawing of any goods from the Site whether or not such goods have been sold; removing or editing content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


These Terms will be subject to the laws of Estonia. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within Estonia.


We reserve the right, in our sole discretion, to change these Terms at any time by posting the changes on the Site. We encourage you to visit these Terms periodically to ensure that you are fully aware of these Terms. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such these Terms. 


If you have any questions regarding these Terms, please contact us by email at info@follione.eu.
​© 2022 Follione® | All Rights Reserved.
Please also be aware that the information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Please be aware that individual results for use of our products may vary. Results are not guaranteed. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.